Travel Thursday: American Airlines Changes Upgrade Policy

It’s Thursday, and I’m thrilled to be on my way back to Denver tonight. Well… I guess to be more accurate, I would say that I’m thrilled to be going home. But I’m not-so-thrilled to go from the sunny beaches of Florida to the apparent winter wonderland that is Colorado right now. The power went out in my neighborhood this afternoon, it’s snowing now and supposed to continue through tomorrow, and I’m pretty worried about both the garden of annuals {Read More}

Travel Thursday: My Thoughts on the Extended Laptop Ban

I’ve been thinking for a while about writing more about the airline industry. While I do feature lots of travel industry news in my Sunday Links I Love series, I never thought most of you would be interested in that kind of content. But customer experience for travel and transportation is my field of specialization at work, and news in that space has been quite a mainstream topic these days! Yesterday, I posted on Instagram (follow me here) about the forthcoming announcement of the {Read More}