The No-Decision Workout

I had a rough night of travel last night. I accidentally left my driver’s license at home (I had stashed it in a pocket of my ski jacket this weekend and forgotten to retrieve it), which meant some hassle trying to get through TSA security without an ID. It was surprisingly easier than I expected – I showed them a credit card with my name on it and a prescription in my bag with my name and address, and then {Read More}

Sponsored Shoe Review: Reebok Fast Flexweave Sneakers

This post was sponsored by Reebok as part of an Influencer Activation for Influence Central and all opinions expressed in my post are my own. This morning, I drove up to the mountains to ski as usual – but rather than driving home later, several of us are sticking around in Vail for the weekend. My friend Sarah had told us about the annual Pink Vail event, a ski day to raise money to fight cancer, and we’ve been looking {Read More}

Travel Thursday: Fair is a Four-Letter Word

One of my favorite blog authors is Eric Barker, who writes thought-provoking and well-researched columns over at Barking Up the Wrong Tree. (He also recently published a book by the same name, if you prefer to do your reading offline.) And to kick off the year, he wrote a great post addressing a popular New Year’s resolution: This Is The Easy Way To Save Money: 6 Powerful Secrets From Research. I was enjoying the piece thoroughly, as I usually enjoy Eric’s {Read More}

Travel Thursday: Setting the Upfront Tone for a Happy Customer Journey

It’s been a while since I’ve done a Travel Thursday post, but with the holiday break fast approaching, I thought it might be a good time to jump back in. This week: why is the airline industry so hated, and what can airlines realistically do about it? Flying is unfortunately not usually a pleasant experience, and some of that blame does fall on the airlines. Back in the golden age of flying (pre-deregulation), the government set ticket prices and amenities {Read More}

Weekend Recap: Sleepless on Friendsgiving

Another week has flown by, and I still haven’t done my weekend recap! To be honest, I was pretty cranky this weekend. The East Coast travel is not sitting well with me lately, and even when I go to bed at midnight in Denver and don’t set an alarm the next morning, I still wake up at 5am :( So much for me clearing my calendar to catch up on sleep! Friday night, though, I was out late for a {Read More}

Race Report: EDP Medio Maraton de la Mujer

I was startled awake by my alarm when it went off at 6:50am Sunday morning – a not-so-auspicious sign. I was surprised that I hadn’t woken up easily, as I had gotten 11 hours of sleep on Friday night and now another 8.5 Saturday night before the race. But even though I didn’t wake up on my own, I was feeling pretty well-rested. I got ready for the race fairly quickly, even though I still hadn’t fully decided what to {Read More}

Weekend Recap: Madrid!

Although traveling for work every week is by far my least favorite part of my job, there is an awesome perk that comes along with it. If there’s a weekend that you don’t want to go home, you can fly anywhere else as long as the ticket price is less than the cost of flying you home. Since flights from Colorado to Florida are expensive, and flights from Florida to Europe are cheap, this meant I could do a weekend {Read More}

Travel Thursday: “Price Gouging” on Hurricane Evacuation Flights

This week, I was back in south Florida, and I was relieved to find that (at least the area I was in) was pretty much back to normal. There were a few billboards whose advertisements were ripped by the wind, and a few palm trees with lost fronds, but for the most part, everything had already been cleaned up, and I didn’t encounter any sort of power/water issues. I was so glad to see my client’s area back to normal! {Read More}

Travel Thursday: Personalization of Omnichannel Customer Service

At work, I specialize in both an industry (travel and transportation) and a “competency” (customer experience). I’m always interested in developments in each space, but I get especially jazzed when something newsworthy happens in the intersection between the two. And that’s exactly what’s happened with JetBlue’s announcement that they are teaming up with Gladly to create a new omnichannel customer service system. When you think about the different touchpoints a customer has with a brand, there are a lot of {Read More}

Travel Thursday: Cabin, A Boutique Hotel on Wheels

I know there are a lot of people who claim they “can’t sleep on planes.” But sometimes, it’s a necessity to learn how to do so. I’m working in Florida these days, and seven out of the last eight weeks, my flight home on Thursdays has been delayed so I’m not getting home until well after 1am. Not good when I often start my Fridays with 6am meetings! As a result, I’ve gotten pretty adept at falling asleep as soon {Read More}