Travel Thursday: United Partners with Volantio to Resell Ticketed Seats

Big news in the airline revenue management space! NBC (and many other news outlets) trumpeted today that United has a new plan for reselling overbooked passenger seats. At first, I was highly annoyed by this sensational and inaccurate headline. You don’t want to sell overbooked seats again (resulting in more overbooking); you want to get those passengers off the plane! But semantics aside, getting people off the plane is exactly what technology startup Volantio promises to do, and this is a {Read More}

Summer Sunday in New York

This was a really fabulous summer weekend. Although I’ve spent a lot of time on planes (today is day five of taking a flight every single day), all that flying has helped me be exactly where I need to be, even when I live thousands of miles away. Yesterday, that was in Manhattan, where I got to spend an amazing afternoon/evening with Theodora. I got to New York midday Sunday, just in time for the Pride Parade, which was going {Read More}

Travel Thursday: How Social Media Affects Perceptions

Ah, Thursdays. The day I try to come home, but am often thwarted. Last night, I ended up stuck in Dallas overnight, so you’re getting my travel Thursday thoughts on a Friday this time ;) It’s always interesting to see people’s reaction when I tell them I work in the airline industry – it’s not really an industry that has many fans these days! And a few months ago, when David Dao was kicked off United Express 3411, people were {Read More}

Travel Thursday: How Likely Are You To Get Bumped From a Flight?

TGI Flyday! I’m in flight and on my way home for the first time in nearly ten days, and I’m so excited to get back home tonight. This is one of those nights where I don’t want to get home a second later than planned – I am just so excited to get back to my very own bed, especially after sleeping in a twin XL all weekend back at college ;) Ever since the much-publicized United Express incident back {Read More}

Travel Thursday: Why Flying Is Getting Less Comfortable

This morning, the Economist published a piece on why flying in the summer is so hellish. Their words, not mine, though I agree with that sentiment! As someone who typically flies 45-50 weeks a year, I really dislike flying over summer break and any holiday periods, when airports get congested with infrequent travelers who don’t know the basic rules/etiquette. But, as the Economist points out, there’s more to it than just higher loads: summer thunderstorms cause many delays and cancellations, whose resolution is {Read More}

Ready for the Bolder Boulder

My current project is in Florida. The client is great; the work is really interesting; and the location is unbeatable. The commute, though, is where I pay the price for all that. Palm Beach is a fairly seasonal airport that does a lot of traffic in the winter, and when I was here in February, the flight times weren’t too bad. But now that seasonal service has ended, my best bet to get here is to take an 8am two-leg flight that {Read More}

Travel Thursday: American Airlines Changes Upgrade Policy

It’s Thursday, and I’m thrilled to be on my way back to Denver tonight. Well… I guess to be more accurate, I would say that I’m thrilled to be going home. But I’m not-so-thrilled to go from the sunny beaches of Florida to the apparent winter wonderland that is Colorado right now. The power went out in my neighborhood this afternoon, it’s snowing now and supposed to continue through tomorrow, and I’m pretty worried about both the garden of annuals {Read More}

Travel Thursday: My Thoughts on the Extended Laptop Ban

I’ve been thinking for a while about writing more about the airline industry. While I do feature lots of travel industry news in my Sunday Links I Love series, I never thought most of you would be interested in that kind of content. But customer experience for travel and transportation is my field of specialization at work, and news in that space has been quite a mainstream topic these days! Yesterday, I posted on Instagram (follow me here) about the forthcoming announcement of the {Read More}

Restful Nights and Bright, Bright Sunshine-y Days

I’ve written a bit about my struggles with insomnia lately – and I’m still really not sure what’s going on. I had originally attributed it to my East Coast travel, but last Friday morning I woke up at 3:30am East Coast time (or 1:30am Mountain Time) and couldn’t get back to sleep. So clearly, the cross-country travel isn’t the issue, and I’m not sure what is. But the truly weird thing is, the lack of sleep didn’t really bother me too much. {Read More}

Getting Through the Day on 4.5 Hours of Sleep

My flight to Florida last night landed at 11:45pm, at which point I had to go get my rental car and then drive 90 minutes up I-95, check into my hotel, and finally crash into bed. To stay awake on the drive, I blasted a lot of Lady Gaga and sang along at the top of my lungs… which worked surprisingly well. But when I got checked in, washed up, and got into bed? I finally got to sleep around {Read More}