Travel Thursday: How Social Media Affects Perceptions

Ah, Thursdays. The day I try to come home, but am often thwarted. Last night, I ended up stuck in Dallas overnight, so you’re getting my travel Thursday thoughts on a Friday this time ;) It’s always interesting to see people’s reaction when I tell them I work in the airline industry – it’s not really an industry that has many fans these days! And a few months ago, when David Dao was kicked off United Express 3411, people were {Read More}

Travel Thursday: How Likely Are You To Get Bumped From a Flight?

TGI Flyday! I’m in flight and on my way home for the first time in nearly ten days, and I’m so excited to get back home tonight. This is one of those nights where I don’t want to get home a second later than planned – I am just so excited to get back to my very own bed, especially after sleeping in a twin XL all weekend back at college ;) Ever since the much-publicized United Express incident back {Read More}

Travel Thursday: Why Flying Is Getting Less Comfortable

This morning, the Economist published a piece on why flying in the summer is so hellish. Their words, not mine, though I agree with that sentiment! As someone who typically flies 45-50 weeks a year, I really dislike flying over summer break and any holiday periods, when airports get congested with infrequent travelers who don’t know the basic rules/etiquette. But, as the Economist points out, there’s more to it than just higher loads: summer thunderstorms cause many delays and cancellations, whose resolution is {Read More}

Ready for the Bolder Boulder

My current project is in Florida. The client is great; the work is really interesting; and the location is unbeatable. The commute, though, is where I pay the price for all that. Palm Beach is a fairly seasonal airport that does a lot of traffic in the winter, and when I was here in February, the flight times weren’t too bad. But now that seasonal service has ended, my best bet to get here is to take an 8am two-leg flight that {Read More}

Travel Thursday: American Airlines Changes Upgrade Policy

It’s Thursday, and I’m thrilled to be on my way back to Denver tonight. Well… I guess to be more accurate, I would say that I’m thrilled to be going home. But I’m not-so-thrilled to go from the sunny beaches of Florida to the apparent winter wonderland that is Colorado right now. The power went out in my neighborhood this afternoon, it’s snowing now and supposed to continue through tomorrow, and I’m pretty worried about both the garden of annuals {Read More}

Travel Thursday: My Thoughts on the Extended Laptop Ban

I’ve been thinking for a while about writing more about the airline industry. While I do feature lots of travel industry news in my Sunday Links I Love series, I never thought most of you would be interested in that kind of content. But customer experience for travel and transportation is my field of specialization at work, and news in that space has been quite a mainstream topic these days! Yesterday, I posted on Instagram (follow me here) about the forthcoming announcement of the {Read More}

Time Off: Some Planned, Some Unplanned

It’s been a little while since I’ve blogged outside of my Links posts, huh? I was lucky enough to spend last week down in Seabrook Island, South Carolina, for my family’s annual beach vacation. Several years ago, my dad booked a condo on Seabrook Island for a spring break getaway that was driveable from upstate New York. (A very long drive, but driveable nonetheless.) Seabrook is about 30 minutes south of Charleston, where my brother Erik lives with his family, so {Read More}

Restful Nights and Bright, Bright Sunshine-y Days

I’ve written a bit about my struggles with insomnia lately – and I’m still really not sure what’s going on. I had originally attributed it to my East Coast travel, but last Friday morning I woke up at 3:30am East Coast time (or 1:30am Mountain Time) and couldn’t get back to sleep. So clearly, the cross-country travel isn’t the issue, and I’m not sure what is. But the truly weird thing is, the lack of sleep didn’t really bother me too much. {Read More}

New Project: I Think I’m Gonna Like It Here

One of the best parts about consulting is how we move around from project to project, applying experience in one industry/situation to another. One month I’m working on a business case for a new product in the tech industry, the next, I’m writing change management communications for a pharmaceutical client. I’m always learning something new, and there’s definitely never any opportunity to get bored or complacent! That’s why I came back to consulting after a brief stint working “in industry” (as we {Read More}

The Future of Transportation… If We’ll Risk It

Today I attended the Colorado Transportation Summit, a fascinating conference that focused on the future of transportation and how it will change. The keynote speaker was Tom Gebhardt, the President of Panasonic Automotive Systems. I didn’t even know that Panasonic worked in automotive systems, but it turns out, they’re producing some really cool technology aimed at automating the way we move from place to place. Here’s a cool video we got to watch about the first shipment done by self-driving {Read More}